About Waiter Training - Susie Ross

Susie Ross

 Susie founded Waiter Training when she realized that restaurants could benefit from her extensive background in successful sales in the restaurant industry and as an instructor. She obtained her degree in Speech/Communications, with an emphasis in Theatre, from Metropolitan State College of Denver and made a successful career in the restaurant industry.

 Her background in the restaurant business runs the gamut from fast-paced, breakfast and lunch service to a more formal, evening and dinner atmosphere and spans nearly 15 years. Being a wait person was a very profitable career for her, which prompted her to start a restaurant training business, focusing on personal accountability and confidence among staff, which increases sales and customer satisfaction.

 Building confidence in restaurant staff has become her trademark. Susie believes servers must approach the table with confidence and an ability to sell the menu, irrespective of the type of restaurant. Personal accountability and ownership of the job are important aspects of her restaurant training.

 Experience in the restaurant market, casual, up-scale casual and fine dining, enhances her ability to create a warm, welcome and sophisticated atmosphere in retirement dining communities, as well.

 Classes are conducted with fun in mind. It has been proven that people of all ages learn better when there is fun, laughter and games involved in the learning process. Susie brings fun and creativity to her "suggestive selling," or "recommendation selling," approach to serving guests in a restaurant, private country club or retirement home community.

 

(720) 203-4615
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