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| Waiter Training Newsletter |
Slow Seasons and Training
Talking to owners and managers about training in their slow season usually brings the response that they want to wait until they have a full staff to take full advantage of the training. While understandable and the reasons are obvious, there are some reasons to consider training in the slow season.
- The tools your staff comes away with will be best used when it isn’t terribly busy so they can get used to saying new things. They get to warm up to the new information and try it out and try variations on the theme. They’ll figure out what works best and, most importantly, that the new habits they learned will increase their check averages and tips; they’ll want to continue these good habits!
- When the busy season rolls around, they’ll have replaced their old, bad habits with the new and better habits. The good habits actually save time and increase sales. It’s been proven that when people give up a bad habit, they replace it with another habit; give your staff the opportunity to pick up good replacement habits.
- Training that is relevant and fun shows your staff you’re serious about your business and theirs. Any time you invest in your staff, they appreciate it and feel valued as employees, two qualities that retain good staff members.
Employee retention is probably one of the biggest concerns a restaurant owner has. Part of treating your restaurant like a professional business for your staff is to act like one! Proper interviewing and hiring are the beginning; conducting periodic reviews and trainings is continuing the professional atmosphere.
The slow season can mean the idle season for some servers. I’ve been there; they get lazy because there’s nothing going on. Give them something to work on and think about while it’s slow. Invest in their future busy season.
As much as they have to prove their competence and loyalty to you as an employee, you have to show them your loyalty to their quality and abilities. Don’t wait to try out the new stuff when you’re slammed and servers don’t think they have time to up-sell. Start working on it when it’s slow.
For some of you, the holidays means slow season; for others, this is the busiest time of year. While I don’t recommend training in the thick of this time of year, it can be done and quite effectively so.
Training and information is the key! Contact me, Susie, at Waiter Training, either by phone or email. My business number is (720) 203-4615, and web address http://www.waiter-training.com.
Excellence is an act won by training and habituation.
We do not act rightly because we have virtue or excellence,
but rather we have those because we have acted rightly.
We are what we repeatedly do.
Excellence then, is not an act, but a habit.- Aristotle
H A P P Y H O L I D A Y S !
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