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| Waiter Training Newsletter |
Books & Manuals Restaurant Training Manuals Training Book for Waiters & Waitresses Customized Servers’ Training Manuals
The topic of this newsletter is customized servers’ training manuals, which also include manuals for the host/hostess and busperson positions. I believe that, in conjunction with a complete and thorough orientation, your training manuals can be valuable tools in the proper training of your new and existing staff. Generic manuals are available; customized manuals are for those who want a more detailed, business-specific manual for their employees. Your restaurant's manual should be more personalized if it is to be used in conjunction with an orientation process. Manuals used in an orientation process eliminate misunderstandings and create a clear picture of what is expected of employees.
Many of my subscribers are simply too far away to benefit from a personal training. The training video is still in the works. We’ve had a few delays and setbacks, but it will be coming! The manual and video do not have to be purchased together; they are mutually exclusive and can be used together if so desired.
The manual that you request would be created based upon your specifications and needs. The time to produce your manual should be approximately two weeks and would ultimately depend on how much information you want to incorporate. There will be information common to all manuals that are highlighted below:
State specific liquor lawsq Welcome and introduction to the company
q Brief history of company/owner
q Equal opportunity employment statement
q Sexual harassment statement with signature form
q Non-discrimination statement
q Pay periods
q Benefits/personal time/vacation time
q Health insurance (if applicable)
q Workers’ compensation statement with signature form
q FMLA statement (if applicable)
q Drug and alcohol statements with signature form
q Disciplinary concerns and actions
q
q State specific labor laws (teens, etc.)
q Policies and procedures specific to your business
q Scheduling procedures
q Cleanliness/hand-washing statement
q Tip reporting laws with signature form
q Job description and outline of duties (server, busperson, host)
q Emergency procedures
q Safety issues with signature form
You will be
able to download the manuals in PDF format or I can send you a CD-
Rom, which
will contain the copyrighted manual. Also, if you hire me to do an
on-site training within one year of
purchase of the manual, you will receive a 15% discount
off your training fees.
The manuals will be in English. A fee will be added for translation services.
I welcome your calls and/or emails regarding your manual.
Susie Ross has been involved in the hospitality industry for ten years
. She has just written a definitive work on front of house customer service and techniques for waiters and waitresses. For more information about Susie's book, "A Waiters Training," her training manuals and training seminars please visit her at http://www.waiter-training.com or email her at susie@waiter-training.com.©Waiter Training 2003
Excellence is an act won by training
and habituation.
We do not act rightly because we have virtue or excellence,
but rather we have those because we have acted rightly.
We are what we repeatedly do.
Excellence then, is not an act, but a habit.
- Aristotle
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For Further Information:
720-203-4615
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ã2002,SUMARO INC. |
