Waiter Training

Your wait staff is the face of your business.
They represent everything your customers perceive -
good, bad and indifferent.
What do you want them to see?

My specialty is empowering your wait staff to provide the best possible customer service, making the face of your restaurant shine. I'll work with your wait staff to increase check averages, tips, profit and customer retention through an attitude of personal accountability.

A guest's impression of your restaurant is entirely in the
hands of your wait staff.

Your guests expect outstanding customer service,

Give it to them

with professional wait staff training.

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This Month's Waiter Training Newsletter:

A great way to find out or confirm your status as a manager, pay attention to the staffs' reactions when they find out you're the manager working with them on a shift.  If you have to be an eavesdropper to find out, do it.  This is for your benefit and, ultimately, theirs.
Read Article
 

Waiters' Tip of the Month:

Look to your managers for leadership.  Pick the good ones and follow their lead - do as they do.  The best managers lead by example and do it with a positive attitude.  You, too, can be a leader among your staff.  Always do what is right and ethical.

What are People Saying? (testimonials):

"I thought this was going to be a boring lecture; instead, I had fun and I learned some new stuff!  And it works!"
                                                    -Mike M.
                                                     Server, Caps on the Water
                                                     St. Augustine, FL

"I always believe you can learn something new and I did.  The added bonus was that it was fun."
                                                    -Christine L.
                                                     Server, Bravo!
                                                     Taos, NM
 

Upcoming Trainings:

Castle Pines, CO
Jackson, MS
Colorado Springs, CO
 

Waiter Training Book and Restaurant Training Manuals:

GOOD NEWS!  THE MANUALS HAVE BEEN UPDATED!  NEW AND IMPROVED!

(These are e-book prices; for hard copy prices, go to the pricing page)

A Waiter's Training - Only $17.95
Host Manual - Only $49.95
Servers Manual - Only $79.95
Bus People Manual - Only $49.95
Manual Package - Only $159.95

SPECIAL OFFER - FREE RESTAURANT TRAINING MANUALS
with 2 or more days of training.
A $159.95 value
More Training Information

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Not sure if you should invest in wait staff training? Check this out...

Startling facts regarding the reasons businesses lose customers:

Customer dies - 1%
Moved away - 3%
Influenced by friends - 5%
Lured away by the competition - 9%
Dissatisfied with product - 14%
Turned away by an attitude of indifference on the part of an employee - 68%

Source: THE PRYOR REPORT, Vol. 10, No. 4a

Can you afford not to professionally train your wait staff?

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On a Different Note...

In an effort to reverse the effect that CO2 is having on our environment,
Waiter Training is proud to support the efforts of the United Nations
Environment Program / Green Belt Movement in their efforts to restore the planet.
Please plant a tree or give your financial support by following the link below.

In one year, an average tree inhales 26 pounds of CO2
and exhales enough oxygen for a family of four for a year.

 

(720) 203-4615
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