Newsletter Archives

 

Links to past newsletters full of tips, tricks & advice.

Customer Service: Fact or Myth?
Suggestive Selling Sells Itself!
Beware of the Sidework Slacker
What about your Hosts and Buspeople?
Training Outside the Box
Listen to What Your Customers Aren’t Saying
Employee Incentives
Reviews and Evaluations
The Interview Process
Lend Me Your Ears
A Healthy Staff is a Happy Staff!
The High Cost of Loss
Documentation is Everything
Proper Training and Documentation
There's a Thief Among Us
Healthy Menu Items:  Roots and Wings!
You Never Know Whom You Are Serving
Customized Servers' Training Manuals
Tips and the IRS
Care About Your Employees ...
Another Summer and We're Still ...
Struggling With a Limited Staff
Giving Criticism in a Positive Manner
Hiring Inexperienced vs. Experienced People
A Message for Wait Staff
The Much-Maligned Host Position
Guest Article by Trainer Paul Paz
The Invisible Guest
The Two-Minute Rule
Beware the Single Diner
Your Servers and Food Safety
Slow Seasons and Training
Team Atmosphere and Camaraderie
Suggestive Selling Truly is Excellent Customer Service
How to be a Waiter
Some Tips on Tips
Write it Down!
Now That's What I'm Talkin' 'Bout!
"Tricks" and Treats of the Trade
Pre-Shift Meetings
Why Mystery Shopping Works
At the Risk of Repeating Myself…
The Crabby Customer
Must Love Food
Check Those References
Choosing the Right Place to Work
You Got Time to Lean...
Look Sharp - Use Trays
Technical Skills and Great Service
The Art of Front and Back Waiter Systems
Behind the Glamour of the Cruise Ship
Side Work Moans and Groans and Confessions of a Side Work Junkie
That's Entertainment!

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