Waiter Training

Your wait staff is the face of your business.
They represent everything your customers perceive -
good, bad and indifferent.
What do you want them to see?

My specialty is empowering your wait staff to provide the best possible customer service, making the face of your restaurant shine. I'll work with your wait staff to increase check averages, tips, profit and customer retention through an attitude of personal accountability.

A guest's impression of your restaurant is entirely in the
hands of your wait staff.

Your guests expect outstanding customer service,

Give it to them

with professional wait staff training.

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This Month's Waiter Training Newsletter:

I've heard some managers and owners say they can't afford an expo.  If you establish a stellar expeditor routine, you may find that you can save money.  A good expo will catch dishes that are prepared incorrectly and prevent Server Bob from taking Server Sharon's special order of the pasta primavera.  Both situations will save money if those dishes aren't taken to the table.  The expo makes sure the right dish goes to the right guest by giving a wrong dish back to the line to be prepared correctly.  You can see the obvious savings of dollars here.

Read Article
 

Waiters' Tip of the Month:

What comes around goes around!  Consider taking turns as the expeditor; it can only help you and your co-workers as a team.  You'll make better money when the restaurant operates smoother.  People tip you as a server and yet, you know it makes a difference in your tip when the food comes out quicker and correctly.

What are People Saying? (testimonials):

"I thought this was going to be a boring lecture; instead, I had fun and I learned some new stuff!  And it works!"
                                                    -Mike M.
                                                     Server, Caps on the Water
                                                     St. Augustine, FL

"I always believe you can learn something new and I did.  The added bonus was that it was fun."
                                                    -Christine L.
                                                     Server, Bravo!
                                                     Taos, NM
 

Where in the World is Waiter Training?

 

Waiter Training Book and Restaurant Training Manuals:

(These are e-book prices; for hard copy prices, go to the pricing page)

A Waiter's Training - Only $17.95
Host Manual - Only $49.95
Servers Manual - Only $79.95
Bus People Manual - Only $49.95
Manual Package - Only $159.95

SPECIAL OFFER - FREE RESTAURANT TRAINING MANUALS
with 2 or more days of training.
A $159.95 value (This does not include the book, "A Waiter's Training")
More Training Information

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Not sure if you should invest in wait staff training? Check this out...

Startling facts regarding the reasons businesses lose customers:

Customer dies - 1%
Moved away - 3%
Influenced by friends - 5%
Lured away by the competition - 9%
Dissatisfied with product - 14%
Turned away by an attitude of indifference on the part of an employee - 68%

Source: THE PRYOR REPORT, Vol. 10, No. 4a

Can you afford not to professionally train your wait staff?

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On a Different Note...

In an effort to reverse the effect that CO2 is having on our environment,
Waiter Training is proud to support the efforts of the United Nations
Environment Program / Green Belt Movement in their efforts to restore the planet.
Please plant a tree or give your financial support by following the link below.

In one year, an average tree inhales 26 pounds of CO2
and exhales enough oxygen for a family of four for a year.

 

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