
Susie Ross
For Further Information about Restaurant Training:
Call (720) 203-4615
or email.

My specialty is empowering your wait staff to provide the best possible customer service, making the face of your restaurant shine. I'll work with your wait staff to increase check averages, tips, profit and customer retention through an attitude of personal accountability.
A guest's impression of your restaurant is entirely in the
hands of your wait staff.
Your front line associates - your servers, hosts and bussers - are the communicators of any changes you plan to make. If you fail to communicate to your team the increases and the reasons for them, don't be surprised when they make up their own reasons - and they might not be what you want them to say. How are they supposed to know if you don't tell them?
Look for the good news/positive message in your menu. There are still excellent values; servers should be knowledgeable enough of the menu to point out some values that haven't changed. When I say "point out," I mean it literally. Draw the guest's attention to something positive on the menu by "pointing it out" - showing them visually on the menu...
...price increases happen from time to time; make the best of it. It shouldn't be the end of the world.
"I thought this was going to be a boring lecture; instead, I had fun
and I learned some new stuff! And it works!"
-Mike M.
Server, Caps on the Water
St. Augustine, FL
"I always believe you can learn something new and I
did. The added bonus was that it was fun."
-Christine L.
Server, Bravo!
Taos, NM
Boulder, CO
January 2010
Lake Havasu, AZ
March 2010
Colorado Springs, CO April 2010
Colorado Springs, CO May 2010
Colorado Springs, CO June 2010
(These are e-book prices; for hard copy prices, go to the pricing page)
A Waiter's Training - Only $17.95NO RESERVATIONS
RESTAURANT CONSULTANTS
FOR FIRST-TIME ENTREPRENEURS:
Precise, realistic, mistake-free
advisory from restaurant professionals with proven track records
of success (both critical and in terms of sales and profits)
FOR EXISTING RESTAURATEURS: A
sharpening and freshening
up of
your operations, while addressing today's economic
issues
FOR EXPANDING OPERATORS:
Tried-and-true blueprint for multi-
unit expansion
WANT TO KNOW MORE?
FIND OUT WHO WE ARE AND HOW WE CAN HELP YOU!
CHECK OUT OUR WEBSITE:
www.norezconsulting.com
Startling facts regarding the reasons businesses lose customers:
Customer dies - 1%
Moved away - 3%
Influenced by friends - 5%
Lured away by the competition - 9%
Dissatisfied with product - 14%
Turned away by an attitude of indifference on the part of an employee -
68%
In an effort to reverse the effect that CO2 is having on
our environment,
Waiter Training is proud to support the efforts of the
United Nations
Environment Program / Green
Belt Movement in their efforts to restore the planet.
Please plant a tree or give your financial support by following the link
below.

In one year, an average tree inhales 26 pounds of CO2
and exhales enough oxygen for a family of four for a year.