Waiter Training

Your wait staff is the face of your business.
They represent everything your customers perceive -
good, bad and indifferent.
What do you want them to see?

My specialty is empowering your wait staff to provide the best possible customer service, making the face of your restaurant shine. I'll work with your wait staff to increase check averages, tips, profit and customer retention through an attitude of personal accountability.

A guest's impression of your restaurant is entirely in the
hands of your wait staff.

Your guests expect outstanding customer service,

Give it to them

with professional wait staff training.

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This Month's Waiter Training Newsletter:

Your front line associates - your servers, hosts and bussers - are the communicators of any changes you plan to make.  If you fail to communicate to your team the increases and the reasons for them, don't be surprised when they make up their own reasons - and they might not be what you want them to say.  How are they supposed to know if you don't tell them?

Read Article
 

Waiters' Tip of the Month:

Look for the good news/positive message in your menu.  There are still excellent values; servers should be knowledgeable enough of the menu to point out some values that haven't changed.  When I say "point out," I mean it literally.  Draw the guest's attention to something positive on the menu by "pointing it out" - showing them visually on the menu...

...price increases happen from time to time; make the best of it.  It shouldn't be the end of the world.

What are People Saying? (testimonials):

"I thought this was going to be a boring lecture; instead, I had fun and I learned some new stuff!  And it works!"
                                                    -Mike M.
                                                     Server, Caps on the Water
                                                     St. Augustine, FL

"I always believe you can learn something new and I did.  The added bonus was that it was fun."
                                                    -Christine L.
                                                     Server, Bravo!
                                                     Taos, NM
 

Where in the World is Waiter Training?

Boulder, CO                  January 2010
Lake Havasu, AZ           March 2010
Colorado Springs, CO      April 2010
Colorado Springs, CO      May 2010
Colorado Springs, CO      June 2010
 

Waiter Training Book and Restaurant Training Manuals:

(These are e-book prices; for hard copy prices, go to the pricing page)

A Waiter's Training - Only $17.95
Host Manual - Only $49.95
Servers Manual - Only $79.95
Bus People Manual - Only $49.95
Manual Package - Only $159.95

SPECIAL OFFER - FREE RESTAURANT TRAINING MANUALS
with 2 or more days of training.
A $159.95 value
More Training Information

NO RESERVATIONS
RESTAURANT CONSULTANTS

• FOR FIRST-TIME ENTREPRENEURS:  Precise, realistic, mistake-free
  advisory from restaurant professionals with proven track records
  of success (both critical and in terms of sales and profits)

• FOR EXISTING RESTAURATEURS:  A sharpening and freshening
  up of your operations, while addressing today's economic issues

• FOR EXPANDING OPERATORS:  Tried-and-true blueprint for multi-
  unit expansion

WANT TO KNOW MORE?
FIND OUT WHO WE ARE AND HOW WE CAN HELP YOU!
CHECK OUT OUR WEBSITE:

www.norezconsulting.com

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Not sure if you should invest in wait staff training? Check this out...

Startling facts regarding the reasons businesses lose customers:

Customer dies - 1%
Moved away - 3%
Influenced by friends - 5%
Lured away by the competition - 9%
Dissatisfied with product - 14%
Turned away by an attitude of indifference on the part of an employee - 68%

Source: THE PRYOR REPORT, Vol. 10, No. 4a

Can you afford not to professionally train your wait staff?

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On a Different Note...

In an effort to reverse the effect that CO2 is having on our environment,
Waiter Training is proud to support the efforts of the United Nations
Environment Program / Green Belt Movement in their efforts to restore the planet.
Please plant a tree or give your financial support by following the link below.

In one year, an average tree inhales 26 pounds of CO2
and exhales enough oxygen for a family of four for a year.

 

(720) 203-4615
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